SHIPPING AND FULFILLMENT INFORMATION

Last Updated: May 26, 2026

Welcome to Guy Arthur (guyarthur.com). This Shipping and Fulfillment Information policy outlines the terms, timelines, and conditions governing the production, shipping, and delivery of physical products purchased through our store.

1. TWO FULFILLMENT SYSTEMS: PRINT-ON-DEMAND & SELF-MANAGED

To deliver a diverse range of merchandise and physical music, our storefront utilizes two distinct fulfillment workflows depending on the items purchased:

  • Print-on-Demand Items (Apparel, Accessories, Prints): These custom items are manufactured piece-by-piece specifically for you through our printing partner, Printful. Production is split into Fulfillment Time (manufacturing) and Shipping Time (transit). Total delivery is the sum of both phases.
  • Self-Managed Items (CDs, Physical Media, Limited Editions): These items represent pre-manufactured, physical stock managed and shipped directly by the artist. These items do not have a manufacturing phase but are subject to a Handling Time of 3 to 5 business days for local packaging, labeling, and postal dispatch before being handed over to the carrier.

If an order contains a mix of both print-on-demand and self-managed items, they will ship separately and may arrive in multiple packages at different times, unless explicitly stated otherwise.

2. ESTIMATED DELIVERY TIMEFRAMES

Once your order has been prepared, packed, and handed over to the designated postal carrier, the estimated shipping transit times are structured as follows:

Print-on-Demand Shipments (Via Regional Hubs)

  • United States: 3 to 5 business days following fulfillment.
  • United Kingdom: 3 to 5 business days following fulfillment.
  • European Union: 3 to 6 business days following fulfillment.
  • International (Japan, Thailand, Rest of World): 7 to 15+ business days following fulfillment.

Self-Managed Shipments (CDs & Physical Media shipped from Poland)

  • Domestic (Poland): 2 to 4 business days following handling time.
  • European Union: 5 to 10 business days following handling time.
  • International (USA, UK, Japan, Thailand, Rest of World): 10 to 20+ business days following handling time.

Availability and Transit Disclaimer

All shipping estimates are indicators provided by carrier frameworks and can fluctuate dynamically based on regional factory volume, custom clearance speeds, and localized item availability. We cannot guarantee exact delivery dates, as unexpected transit delays, carrier sorting bottlenecks, customs checkpoints, and peak holiday volumes are beyond our direct control.

3. INTERNATIONAL CUSTOMS, IMPORT DUTIES AND VAT ASSIGNMENT

Physical items originate from global regional printing hubs close to your shipping location, where possible, to optimize delivery speed. For international shipments crossing custom check thresholds, the customer/buyer holds sole financial responsibility for any extra custom duties, local import taxes, clearings, or VAT charges imposed by their country's border authorities.

These fees are not included in the original purchase price or shipping charges paid at checkout and must be settled directly with local authorities or carrier representatives upon delivery.

4. INCORRECT ADDRESSING AND UNCLAIMED FREIGHT RE-SHIPPING PENALTIES

We are committed to delivering your products to the correct location, but we require accurate information to do so:

  • Incorrect/Insufficient Address: If a parcel returns to the print facility because the customer provided an incorrect or insufficient shipping address, the customer must cover the full cost of reshipping once an updated destination is supplied and confirmed.
  • Unclaimed Shipments: Unclaimed shipments sent back to the hub will face standard carrier penalties and the customer must cover reshipment costs.

Please double-check your shipping information at checkout to avoid delivery delays and additional charges.

5. TRANSIT DAMAGE AND LOSS REPLACEMENT BLUEPRINT

We stand behind the quality of our products and offer a customer-first safety guarantee:

  • Misprinted, Damaged, or Defective Items: If a parcel arrives visibly damaged, is lost, or fails to match factory quality standards, the buyer has 14 days post-delivery to provide photographic evidence to contact@guyarthur.com or using the on-website contact modal to receive a zero-cost factory reorder.
  • Packages Lost in Transit: Lost packages must be flagged within 30 days of the original estimated delivery date. Any claims submitted after this 30-day window cannot be replaced or refunded.

For any inquiries or claims regarding shipping and fulfillment, please reach out to us at contact@guyarthur.com, or using the on-site contact modal below.